For all my issues with Ulta ( both in store and online ) I wrote a letter to them voicing my displeasure with my Ulta experiences. I also required assistance since I got locked out of my account and wanted to purchase something exclusive to their store. Anyways the girl I dealt with ( Michelle ) was fantastic, and kind of renewed my faith in the chain. I still have wicked hate for my local store ( bunch of drag queen looking snooty bitches ), but at least the online assistance was great. She also sent me a $15 gift card as an apology ( she had no idea why I got locked out, but she had to reset my account and I lost some points because of it ). Kudos ULTA Beauty. I will continue to shop there. In fact I have my eye on a new eye shadow pallet.
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